Privacy Policy

1 What Information We Collect

We only collect information that you provide directly to us or that is automatically gathered when you use our website.

Information you give us

When you fill out a contact form or send us a message through WhatsApp, you may provide:

• Your name
• Your email address
• Your phone number
• Your organisation or company name
• The content of your message or enquiry

Information collected automatically

When you visit gbox.rw, we automatically collect certain technical information, including:

• Your IP address (anonymised)
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages you visit and time spent on them
• The website or search engine that referred you to us
• General geographic location (country or city level)

2 How We Use Your Information

We use the information we collect for the following purposes:

We do not sell, rent, or trade your personal information to third parties. We do not use your information for automated decision-making or profiling.

3 Cookies

Cookies are small text files stored on your device when you visit a website. We use cookies to make our website work correctly and to understand how visitors use it.

Types of cookies we use

How to control cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View which cookies have been set
• Delete all or specific cookies
• Block cookies from specific websites
• Block all third-party cookies

Please note that disabling certain cookies may affect how the website functions. To learn more about managing cookies, visit www.allaboutcookies.org.

4 Third-Party Services

Our website uses the following third-party services. Each has its own privacy practices, which we encourage you to review.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymised data including page views, session duration, device type, and general location.

• We have enabled IP anonymisation, which means your full IP address is never stored.
• We do not share data from Google Analytics with other services.
• You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
• Google's privacy policy is available at policies.google.com/privacy.

WhatsApp

Our website includes links to contact us via WhatsApp. When you click a WhatsApp link:

• You are redirected to WhatsApp (a service operated by Meta Platforms, Inc.).
• Any conversation you have via WhatsApp is governed by WhatsApp's Privacy Policy.
• We only use WhatsApp to respond to your enquiries. We do not send unsolicited messages.

WordPress and Elementor

This website is built on WordPress with the Elementor page builder. These platforms may set essential cookies and collect basic technical data required for the website to function.

• WordPress privacy information: wordpress.org/about/privacy
• Elementor privacy policy: elementor.com/privacy-policy

NitroPack (Performance Optimisation)

We use NitroPack to optimise website loading speed. NitroPack may place a cookie to serve cached content. It does not collect personally identifiable information. See NitroPack's Privacy Policy for details.

Links to External Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

5 Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

These measures include:

• HTTPS encryption across all pages of gbox.rw
• Access controls limiting who within GBOX can view submitted enquiries
• Regular security updates for our website platform
• Use of reputable, security-conscious third-party service providers

We retain contact enquiry data only as long as necessary to respond to your request and maintain reasonable business records. We do not keep personal data longer than needed.

International Data Transfers

GBOX Technologies has offices in Rwanda, Saudi Arabia, Pakistan, and the United Kingdom. When you contact us, your information may be accessed by team members in these locations as needed to respond to your enquiry. We ensure that any such access is subject to appropriate confidentiality obligations.

Third-party services such as Google Analytics may transfer data to servers located outside Rwanda. Such transfers are governed by the privacy policies of the respective service providers.

6 Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Right to access — You can request a copy of the personal information we hold about you.
• Right to correction — You can ask us to correct any inaccurate information we hold.
• Right to deletion — You can ask us to delete your personal information, subject to any legal obligations we may have to retain it.
• Right to withdraw consent — Where we rely on your consent to process data (such as for analytics cookies), you can withdraw that consent at any time.
• Right to object — You can object to certain uses of your personal information.

To exercise any of these rights, please contact us using the details in Section 7 below. We will respond to your request within 30 days.

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with specific data protection laws, those laws apply to our processing of your data. Rwanda-based users are protected under Rwanda's Law No. 058/2021 on the Protection of Personal Data and Privacy.

7 Contact Information

If you have any questions about this Privacy Policy, want to exercise your rights, or have a concern about how we handle your data, please contact us:

8 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make changes, we will:

• Update the "Effective Date" at the top of this page
• Post the updated policy on this page
• Where appropriate, notify users by other means (such as a notice on our homepage)

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of gbox.rw after any changes constitutes your acceptance of the updated policy.

Current version: February 2026